Posts Categorized: Uncategorized

Avoid Headaches When Traveling or Shopping During the Holidays

TrailWest Bank Debit Card Users: If you plan on using your TrailWest Bank debit card on Black Friday or while traveling over Thanksgiving Weekend, please remember there are card limits and state restrictions in place for your security. If you are unsure of your limit, need your limit changed, or want to verify your card… Read more »

Maintenance Scheduled for 9.9.17

TrailWest Bank has software maintenance scheduled for after 5 pm Mountain time on Saturday 9/9/2017 until 3 pm Sunday.  During this maintenance window, the online banking site might not show the most current activity and balances.  Thank you for your patience as we work to improve our banking services.  

Important Information for Quicken and QuickBooks Users

Intuit has alerted financial institutions like ours of some changes that will affect Online Banking through Quicken or QuickBooks.  Below is important information if you use 2014 versions of Quicken or QuickBooks:   2014 Product Versions are Being Discontinued FY14 OFX-connected Products Are Losing Access to Online Banking Services Effective May 31, 2017, Quicken 2014 for… Read more »

Scheduled Online Banking Downtime for 3.23.17

TrailWest Bank will be doing scheduled maintenance on Online Banking from 7 until 8:30 p.m. MST on Thursday, March 23rd.  During this period, pending transactions will not appear in your online account activity.  For information on pending transactions, please call a Customer Service Representative at 406-273-2400.

Extreme Cold Forces Temporary Closure of Hamilton Super One Office

TrailWest Bank is closing the Hamilton Super One Office at 5 pm on Thursday, January 5th, and it will remain closed on Friday, January 6th, because of the extreme cold.  The office will resume regular hours of operation on Saturday, January 7.  The Hamilton offices located at 224 Pinckney Street and 1131 N. First Street will… Read more »

Upcoming Online Banking Maintenance

We will be performing maintenance during a regular maintenance window on Saturday, July 9, 2016, and Sunday, July 10, 2016 to help ensure long-term stability and security. The maintenance window starts each night at 10:00 PM MST and ends by 2:00 AM MST the following morning.  Customers may experience interruptions during the maintenance window in online, mobile, and voice… Read more »

Trouble Logging into Online Banking?

Due to recent updates by our online banking developers, some customers are finding their accounts freeze when they attempt to login.  While we investigate solutions for this issue, we want to provide options for our customers: Problem #1:  Not seeing a login button? Your page may be caching our previous login format.  Please bypass the… Read more »

FDIC Publishes a Bank Customer’s Guide to Cybersecurity

Press Release FDIC Publishes a Bank Customer’s Guide to Cybersecurity Special edition of consumer newsletter feature tips for preventing online fraud and theft FOR IMMEDIATE RELEASE March 8, 2016 Media contact: Jay Rosenstein (202) 898-7303 jrosenstein@fdic.gov Consumers increasingly rely on computers and the Internet for everything from shopping and communicating to banking and bill paying…. Read more »