News

Important Information for Quicken and QuickBooks Users

Intuit has alerted financial institutions like ours of some changes that will affect Online Banking through Quicken or QuickBooks.  Below is important information if you use 2014 versions of Quicken or QuickBooks:   2014 Product Versions are Being Discontinued FY14 OFX-connected Products Are Losing Access to Online Banking Services Effective May 31, 2017, Quicken 2014 for… Read more »

Scheduled Online Banking Downtime for 3.23.17

TrailWest Bank will be doing scheduled maintenance on Online Banking from 7 until 8:30 p.m. MST on Thursday, March 23rd.  During this period, pending transactions will not appear in your online account activity.  For information on pending transactions, please call a Customer Service Representative at 406-273-2400.

Extreme Cold Forces Temporary Closure of Hamilton Super One Office

TrailWest Bank is closing the Hamilton Super One Office at 5 pm on Thursday, January 5th, and it will remain closed on Friday, January 6th, because of the extreme cold.  The office will resume regular hours of operation on Saturday, January 7.  The Hamilton offices located at 224 Pinckney Street and 1131 N. First Street will… Read more »

Upcoming Online Banking Maintenance

We will be performing maintenance during a regular maintenance window on Saturday, July 9, 2016, and Sunday, July 10, 2016 to help ensure long-term stability and security. The maintenance window starts each night at 10:00 PM MST and ends by 2:00 AM MST the following morning.  Customers may experience interruptions during the maintenance window in online, mobile, and voice… Read more »

Trouble Logging into Online Banking?

Due to recent updates by our online banking developers, some customers are finding their accounts freeze when they attempt to login.  While we investigate solutions for this issue, we want to provide options for our customers: Problem #1:  Not seeing a login button? Your page may be caching our previous login format.  Please bypass the… Read more »

FDIC Publishes a Bank Customer’s Guide to Cybersecurity

Press Release FDIC Publishes a Bank Customer’s Guide to Cybersecurity Special edition of consumer newsletter feature tips for preventing online fraud and theft FOR IMMEDIATE RELEASE March 8, 2016 Media contact: Jay Rosenstein (202) 898-7303 jrosenstein@fdic.gov Consumers increasingly rely on computers and the Internet for everything from shopping and communicating to banking and bill paying…. Read more »

ICBA Provides Cyber Security Tips for Small Businesses

Cybersecurity for Small Businesses: Ways to Stay Protected “In today’s world, it’s important for small business owners to be vigilant in protecting their computer systems and data.  Among the reasons: Federal consumer protections generally do not cover businesses for losses they incur from unauthorized electronic fund transfers.  That means, for example, your bank may not… Read more »

New Wrinkle in Local Phone Scam

There is a new wrinkle in bad guy sneakiness. Phone calls are being made using spoofed caller IDs. A citizen of the Missoula area called TrailWest Bank to report that he had received a phone call with a callerID of the TrailWest Bank phone number. He was told that he ‘must close his account’. He… Read more »

Thousands of Surcharge-Free ATM’s for our Customers

TRAILWEST BANK EXPANDS SURCHARGE-FREE ATM AVAILABILITY FOR CUSTOMERS THROUGH ALLPOINT TrailWest Bank announces membership in Allpoint, America’s largest surcharge-free ATM network  December 2015 – TrailWest Bank has joined Allpoint Network, which means its customers now have access to over 55,000 surcharge-free ATMs worldwide in addition to the bank’s existing branch locations and ATMs. With Allpoint… Read more »

Holiday Hour Notice

TrailWest Bank will have an earlier cutoff time for on-line banking funds transfers on Thursday, December 24th, of 2:00 pm.  The cutoff time is normally 4:00 pm, but will be earlier for the Christmas Eve holiday.  Thank you and Merry Christmas!