FAQ

Frequently Asked Questions

What is TrailWest Bank’s routing number?

092901560

How do I contact my local branch?

You can contact each of our branches by phone or U.S. mail. Find your local branch contact information on our Locations page.

Is TrailWest Bank currently hiring?

TrailWest Bank is growing, and we are looking for dynamic talented leaders seeking an exciting career, who are passionate about helping others succeed! Visit our Careers page to learn more.

TrailWest Digital Banking

How do I sign up for Online/Mobile Banking?

Simply enroll for digital banking through our online Enrollment form and a bank Customer Service Representative will reach out to you within 48 hours to verify your identity and complete enrollment. Watch this video to learn how to log in to the newly upgraded system.

What devices can I access the TrailWest Mobile app?

TrailWest Bank Mobile is available on Apple and Android devices.

   

What is Mobile Deposit?

using app on phoneThrough the TrailWest Bank Mobile App, customers can use the camera on their Apple or Android devices to take a picture of a check they wish to deposit. It is as simple as snapping a picture! Please download our app and enroll today.

For questions, please call (406) 523-5419 or Chat with a Digital Branch representative during our extended customer service hours – 7 am through 9 pm MST Monday through Friday and 9 am through 5 pm MST on Saturdays.

If you already have mobile deposit enabled, please be sure to include in your endorsement “Mobile Deposit Only.”

How far back can I look at my account transaction history on Online/Mobile Banking?

Currently, the system will allow you to retrieve 365 days of account transaction history. Select the account you would like to view the transaction history for from the Account Overview section. Then select “Advanced,” enter the time frame you would like to view, and select “Display Results.” If you need information prior to 365 days, please contact us at (406) 523-5419.

How do I pay my TrailWest Bank loan through Online/Mobile Banking?

Click on the “Transfer Funds” tab from the Account Services menu. Select the account you wish to make the payment from in the “From Account” dropdown box and your loan account in the “To Account” drop down box. Enter the dollar amount of the payment and the transfer date you wish to make the payment and click “Continue.” Verify the transaction information is correct and select “Confirm.”

Please note: Making a TrailWest Bank loan payment with our Bill Pay feature may seriously delay your payment. In some instances, the system will generate a check, which in turn, will be mailed to us through the U.S. Postal Service. The payment will then require hand-processing.

What if I have questions while using Online or Mobile Banking; is there a way to contact someone for help?

Yes. Click the “Lets talk!” button at the bottom right corner of your screen after you are logged into Online/Mobile Banking. A TrailWest Digital Team member will be happy to assist you via Text Chat, Audio Call, or Video Chat Monday through Friday from 7 am – 9 pm and Saturday 9 am – 5 pm.

I can’t remember my login information. What should I do?

Contact our Digital Branch at (406) 523-5419. We will ask you a series of questions to verify your identity and provide you with the correct login credentials and a temporary password.

Digital Branch Hours:
Monday – Friday 7 am – 9pm
Saturday 9 am – 5pm.

Why is my Online Banking not working with Internet Explorer?

Discontinuing support for Online Banking while using Internet Explorer 11 happening in April of 2021.

It’s About Protection.

Our decision to discontinue support for IE11 is rooted in our concern for your security—a concern based in part by the recommendations of IE’s developer, Microsoft:

  • Recent articles from Microsoft’s own security professionals advise against using IE11. (.)
  • Microsoft also says that IE11 is no longer suitable for browsing the web. They recommend IE11 only be used for internal tools, such as legacy apps that are not updatable.
  • Microsoft no longer offers Internet Explorer. From Windows 10 forward, their default browser is Edge—an “evergreen” browser that will not require users to initiate updates.

In order to provide account holders with a secure experience, we’re following Microsoft’s recommendations and moving forward with plans to end support for IE11. Of course, account holders will still be able to use IE11 for browsing other sites and using other applications, but to access online banking you will need to use a modern, supported browser—such as Chrome, Firefox, or Microsoft’s Edge Browser.

Switch your browser today!

How to do I get my bank statement faster?

Get your statement delivered faster by signing up for Paperless Statement delivery through Online/Mobile Banking. Click the “Statements” statement iconicon from the “Account Overview” dashboard to enroll in Paperless Statements for each account or to view statements once enrolled.

Paperless Statement is the most secure way to receive your statement, as nothing can be physically stolen from your mail. They can also be easily saved to your personal computer to keep a digital copy for your tax provider, etc.

How do I access my Paperless Statements?

Click the “Statements” statement icon icon from the “Account Overview” dashboard to enroll in Paperless Statements for each account or to view statements once enrolled.

TrailWest Debit/ATM Cards

Who do I contact if I see fraudulent transactions on my Debit Card or if it has been stolen?

Contact our Digital Branch at (406) 523-5419 anytime between 7am – 9pm MST Monday – Friday and 9am – 5pm MST on Saturdays.

Not during our normal banking hours? Please contact the Debit Card Fraud Monitoring Hotline at (866) 508-2693.

How can I monitor transactions on my Debit Card?

Brella logoMonitor transactions on your debit card to prevent unauthorized use or enable transaction controls to prevent fraud on your account with the brella App.

brella allows you to quickly identify fraud with its real-time transaction text or email alerts. If you did not authorize a transaction, you can take immediate steps to stop fraudulent activity or if you misplace your card you can place a freeze on the card, and then unfreeze it once it is recovered. You can also send instant money via person-to-person (P2P) payments. Go to your app store and download brella to get started today!

View the brella First Time User Guide for more directions.

Need to Report Fraud on your Debit Card? Contact us at (406) 523-5419. If you notice something during our non-banking hours please contact the SHAZAM Fraud Monitoring Hotline at (866) 508-2693.

Can I use my Debit Card with my digital wallet?

Yes! TrailWest Bank Debit cards are compatible with the following Digital Wallets: Apple Pay, Google Pay, and Samsung Pay, as well as wallets on Apple and Garmin wearable devices.

Apple Pay, Google Pay, and Samsung Pay logos

Can I use my Debit/ATM Card at an ATM that is not managed by TrailWest Bank?

Yes. TrailWest ATM and Debit Cards can be used at any ATM, but you will likely be charged an ATM fee from that financial institution as well as a Foreign ATM fee of $2 per transaction from TrailWest Bank.

Did you know as a TrailWest Bank Customer you have access to over 55,000 Surcharge-Free ATMs worldwide through the Allpoint Network? .

What do I need to do to protect my cards chip and magnetic strip from damage?

Always store your card in the protective sleeve that came with your ATM/Debit Card. Keep your card away from heat or other damage-causing elements such as sunlight or anything magnetized. If you need a new protective sleeve, visit one of our locations or give us a call at (406) 523-5419. We would be happy to send one to you in the mail.

What are the standard ATM withdrawl limits per day?

$210 is the standard withdrawal limit per day per card. If you are a Liquid Gold account holder the standard withdrawal limit is $510.

What is the daily purchase limit on my TrailWest Debit Card?

$2,000 is the standard purchase limit per day for personal account cards. $5,000 is the standard purchase limit per day for business account cards.